Terms and conditions of service and delivery

These terms are in effect from 01 January 2025 onwards.

Voima Store - Terms and Conditions of Service and Delivery

Parties: Voima Supply Oy (2818417-1) (hereinafter referred to as the "Company") and the Customer using the service (hereinafter referred to as "Customer" or "you").

The Company sells investment grade gold products and other consumer goods. The prices of investment grade gold products do not include value-added tax. The prices of products and services subject to value-added tax include the value-added tax. The Company reserves the right to change prices and shipping costs.

Creating an account

As a Customer, you can create an account ("Customer Account") in the Voima Store service (hereinafter referred to as the “Service”) either directly through the Service or through a social networking service accepted by the Service at any given time (e.g. Facebook).

When registering, the Customer must provide the information required by the Service truthfully.

Customers are solely responsible for all activities carried out through their Customer Account and for its secure use, regular updating, confidentiality and any other similar matters. If the Customer notices that someone else has used their Customer Account without permission, the Customer must send an email notification to contact@voimagold.com.

Ordering

Products are ordered in the online store by adding them to the shopping cart and paying for the shopping cart’s contents by using an online payment service. All Customer information is processed confidentially. The use of the contact information collected during the ordering process is further described in the privacy policy. By placing an order in the online store, you are required to have familiarised yourself with and committed to the applicable terms and conditions and privacy policy, which are available on the Service's website.

Payment and payment methods

The payment intermediary service provider is Paytrail Oyj (2122839-7), in collaboration with Finnish banks and credit institutions. Paytrail Oyj appears as the payee on the bank statement or credit card invoice and forwards the payment to the merchant. Paytrail Oyj is a licensed payment institution. If you wish to make a complaint, please contact the product supplier as a first step.

Paytrail Oyj
Business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
https://www.paytrail.com/en/co...

By clicking the "Place your order" button, you accept the Service’s terms and conditions of service and delivery.

Order and payment confirmation

Once we have received your order, we will immediately send you an order confirmation by email, which includes your order details. Always check the contents of the order confirmation. If you have any questions, please contact our Customer care immediately. Keep the order confirmation in case you may need to contact our Customer care. When contacting us, always have your customer number and order number at hand.

You can contact our Customer care using the following information:

Delivery methods and costs

The delivery methods are pickup and insured shipment by the Finnish postal service, Posti. Insured shipping is only available in Finland (excluding Åland) for orders valued up to a maximum of 15,000 euros. The company reserves the right to cancel the order and refund the payment if the value of an order shipped via Posti insured delivery exceeds 15,000 euros. The delivery costs include the order’s processing, shipping and packaging costs. In the shopping cart, an estimate of the shipping costs is provided based on the default delivery method. The exact shipping costs will be shown after selecting the desired payment and delivery methods. The available delivery methods depend on the contents, value and total weight of the shopping cart. At the checkout, you can choose the most suitable delivery method among the available options, along with the exact shipping costs.

The sender is responsible for the shipment until it has been delivered. The sender will compensate the recipient for any lost shipments and the products sent therein in case the shipping company confirms that the shipment has been lost.

Delivery time

The delivery times in Finland (excluding Åland) may vary depending on the order and chosen delivery method. We will inform you about exceptions to the delivery time estimates if the shopping cart contains products that are out of stock, and we will also inform you immediately of any possible delays.

We are not responsible for delays caused by force majeure or for any indirect damages caused by delays. We will inform you about exceptional delivery times on our Service’s website when possible.

Collection obligation

For pickup orders, the customer must collect the order within 30 days of receiving confirmation that the order is ready. If the order is not collected within this period, the Company has the right to charge the customer storage fees, which will be the higher of the following: a) 100 euros, or b) one percent of the order value per year, calculated on a daily basis (1% p.a.).

Customer Identification Obligation

Before delivering the shipment, the Customer must identify themselves in accordance with the detailed guidance of the Finnish Tax Administration (A80/200/2013), if the total value of a single transaction or interconnected transactions is at least €15,000.

Return policy

Right to cancel an order

Investment gold products carry no right of cancellation or return. Under the Consumer Protection Act, Chapter 6, Section 16, Subsection 1, Paragraph 2, the right of cancellation does not apply where the price of the goods depends on fluctuations in the financial markets which the trader cannot control and which may occur during the 14-day cancellation period.

Consumer goods (e.g.the cap) carries a 14-day right of cancellation from the date of receipt. After cancelling, return the item within 14 days of your cancellation notice. The item must be in its original, resaleable condition. You are responsible for the return postage. We will refund the amount paid within 14 days of receiving your cancellation notice, using the same payment method as the original transaction.

If the consumer good (cap) is defective and a replacement cannot be supplied, you are entitled to a full refund within 14 days of our receiving written notice of the defect.

Unclaimed package

Not claiming a package is not the same as returning or cancelling an order. In the case of an unclaimed package, you have the option of reshipment or pickup from a designated location. We will charge the applicable handling and shipping costs for reshipment.

Issues and problems

If the shipment has been damaged during transportation and/or you suspect any damage to its contents, you should not accept the shipment but return it to the sender and notify our Customer care. We are not responsible for the contents of the shipment and we do not have any liability for compensation after you have received it.